Contact Us
Questions about buying, warranty or dealer partnerships are all welcome.
Email is the easiest way from outside Taiwan, usually answered within 1 to 2 business days.
How can we help?
Order and shipping status
Ask us about your order and shipping at any time, and we will be glad to check for you.
Email us →Facebook message →Warranty and repairs
Orders shipped outside Taiwan carry a 12-month warranty. If anything goes wrong, contact us and we will help you sort it out.
Warranty details →Other ways to reach us
| server@soundessence.com.tw | |
| LINE | @soundessence |
| Phone | +886 968 126 062 |
| Soundessence (成音貿易) |
Reply time Email 1 to 2 business days (Taiwan time)
Contact form
If you prefer a form, leave us a message here.
Company information
Soundessence Ltd. (成音貿易有限公司)
Company number: 60624259
HONGSHU Audio distributor in Taiwan
We also distribute Softears, ES-Lab, YU9 and Heartfield, with long experience in electrostatic and high-end headphones.
Dealer partnerships
If you are an audio retailer interested in carrying HONGSHU Audio, email server@soundessence.com.tw with "Dealer partnership" in the subject.